This half day training course will provide a general awareness of the prevention of occupational violence and aggression in the workplace. Occupational violence and aggression (OVA) is a serious and growing concern across Australian workplaces, particularly for those in public-facing roles. This training course equips participants with the knowledge and skills necessary to identify, prevent, and respond to risks associated with OVA, fostering a safer and more respectful work environment.

This unique program addresses the prevalence of OVA in Australia, the legal obligations of employers and employees, and practical strategies for risk assessment, de-escalation, and post-incident support. Participants will learn to identify early warning signs and implement effective communication strategies to mitigate the impact of potentially violent or aggressive situations.