In volatile settings, where stress levels can run high, training in managing Occupational Violence and Aggression (OVA) is not just beneficial—it is essential. Designed and delivered by a former NSW Inspector of Police, you will gain valuable insight and knowledge.

This course has been designed for people in public facing roles, in industries such as Healthcare, Social Assistance, Security, Retail and Hospitality and aims to equip participants with the necessary tools to handle situations of occupational violence and aggression effectively and safely.

This unique training program is based on the SAFE (Strategic, Approach, Fearless, Environment) framework, which introduces a unique OVA Tactical Response Model that aligns with Australian Standards: Planning for emergencies – Health care facilities (AS Standard No 4083:2010).

Participants will receive a Certificate of Attendance.  Remote delivery by zoom.