This half-day training course aims to equip with the necessary skills and knowledge to prevent, identify, and respond to OVA risks, contributing to a safer and more respectful work environment. The course integrates the SAFETY principles (Stay Aware, Act Professionally, Follow Protocols, Escalate Concerns, Take Precautions, Your Well-being), which guide participants in navigating and reducing the impact of aggression in the workplace.
Learning Outcomes:
On completion of this course, participants will have an understanding of:
- Define what constitutes occupational violence and aggression and understand the potential impact on mental and physical wellbeing when exposed to OVA.
- Understand the prevalence of OVA, particularly in relation to their own industry and workplace.
- Understand their Legislative obligations and requirements regarding OVA.
- Apply a formal preventative risk management process to minimise the risk of OVA.
- Apply a dynamic risk management model that includes practical information and tips for employees to use in real time if facing an incident of occupational violence and aggression.
- Understand the importance of all aspects of communication, including de-escalation strategies based around empathy, and crisis communication tips.
- Apply the Safety Australia Group prevention of OVA model S.A.F.E.T.Y.
- Identify post incident support and recovery strategies, both internal to their organisation, in addition to external supports.
Training Delivery:
This course has been designed for people in public facing roles for industries such as Healthcare, Social Assistance, Security, Hospitality and aims to equip participants with the necessary skills to handle situations of OVA effectively and safely.
Investment:
Will vary based on level of customisation required. Discounts apply for Partnership members.
Certification:
Participants will receive a Certificate of Attendance on successful completion of this course.
We are now offering this training as a public training course for small groups or individuals. Our next session is 3rd June 2025 – Click here to register.
